Please find below a full list of frequently asked questions and answers:
We hope these answer any queries you may have, if not please feel free to Contact Us.
You can be assured that we have taken every precaution to protect your details when booking online. Our site is issued with a Verisign Secure Certificate, meaning you can be confident that all of your credit card information sent to us is encrypted using 128bit SSL encryption, this is a industry standard and is the strongest type of encryption used on the internet. The Verisign Seal can only be shown if the site meets these secure standards.
Once payment is confirmed on your booking an automated email confirmation will be forwarded. If you have not received this please contact our Internet Support team on 0870 242 5678.
Tesco vouchers can not be used against holidays booked online. Tokens can only be used on new bookings made through our call centre on 0870 242 5678. Please note: Bookings can only be made once you have redeemed your clubcard points and received your vouchers from Tesco, when booking you will be given a reference number to write on your vouchers, then send to Haven and British Holidays within 3 days of booking. Tokens can only be used against brochure prices and include one brochure discount excluding the following offers - Half Price. up to 1/3 off and School Holiday savers. All offers are subject to availability and can be changed or withdrawn at any time.
Currently no amendments can be made to your holiday booking online other than recalling your booking and making a payment. If you wish to amend your booking please contact our Customer Care agents on 0870 242 3333, who will be happy to assist you.
You can make changes to your customer login details by logging into My Account, where there are facilities to edit your account information.
If you are making your holiday booking online then you will need to pay by credit card or debit card. We accept Switch/Maestro, Solo, Visa, MasterCard or Delta. If you would like to make payment by cheque, please contact our Internet Sales Advisors on 08705 411 411, cheques must be made payable to: Haven and British Holidays.
Our online system accepts the following credit/debit cards: Switch/Maestro, Visa, Delta, Solo and Master Card.
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