Haven - Camping + Caravan

Making the most of your holiday

Family and adult holidays Our Holiday Parks and facilities are intended for family and adult holidays. Bookings by persons of 21 years of age or younger whether for couples or groups of this age group and whether single sex or mixed are not accepted. We also reserve the right to not accept single sex bookings of any age. We may apply discretion in certain circumstances. We also reserve the right to refuse or terminate a booking where we feel that the comfort of our guests may be put at risk.Back to top

Planning your holiday

Arrival and departure times On your day of arrival, pitches are available from 12 midday and pitches must be vacated by 10am on the day of your departure. The Pitch should be left clean and ready for incoming quests. 

Late arrivals (after 6.00pm) If you are likely to arrive after 6pm, it is essential that you telephone the Park in advance of your arrival so that we can make arrangements

Non-arrival Unless the Park is previously notified, pitches will not be held after 6pm on the day of arrival unless prior arrangements have been made with the Park. 

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Pets

We welcome well-trained dogs at most Parks, at a charge of £3 per dog, per pitch, per night, (up to a maximum of two dogs/pets per booking). Registered assistance dogs for disabled quests are exempt from this charge. We reserve the right to decline certain breeds of dog. Where dogs are allowed, they must always wear a collar and identity tag and be kept on a lead under control of a responsible adult at all times. We reserve the right to require the owner of any dog or pet considered a nuisance, or to be affecting the comfort of guests to remove it from the Park.

Dogs and other pets are not allowed entry to Park facilities, restaurants, food servery and swimming pool areas with the exception of registered assistance dogs for the disabled. Please also note that at certain Park dogs are not allowed on the beach between 1st May to the end of October.

Other pets These may be permitted at the discretion of the Park General Manager. Please contact the Park direct to discuss charges prior to making your booking. 

No pets Parks that do not permit animals or only accept pets on certain dates are clearly identified on the individaul Park pages.

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Park facilities

FunWorks Passes For every guest a Funworks Pass is included in the holiday price, allowing use of the swimming pools, Children’s Clubs, leisure and entertainment facilities. Passes can be collected at Reception on arrival, and should be kept safe as there is a charge for replacing lost passes - please check at Reception for details. The cost of these FunWorks passes is included in the holiday prices shown on the grids on each Park. All holidaymakers names are registered at the club on the Park. To comply with Local Club Licensing Laws, all names and addresses must be registered a minimum of 48 hours in advance.

'Off-peak season availability of facilities' Individual Holiday Park opening dates are clearly shown on each price grid. Parks with more than one evening entertainment venue may provide entertainment in one venue only at certain times of the year, for optimum enjoyment. During some of these periods, selected Parks provide evening entertainment at weekends only, although our bars will be open during the week. Also at selected Parks venue opening hours may be reduced.

'Extra charges' Your holiday cost includes the use of all the main Park venues and facilities and activities, with very few exceptions. Certain facilities and activities are subject to an additional cost or refundable booking deposit, and some facilities may be restricted off-peak. Guests are welcome to use their own sports equipment, or can hire equipment at the Park for a nominal charge. Parks with fishing facilities require a rod licence, and may attract small additional charges.

Holiday Prices - Prices on this website are inclusive of V.A.T and based on 4 people sharing. Less than 4 people must pay the 4 person pitch price. A supplement will be added for more than 4 people.

'Health & Safety' The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We reserve the right to adjust our services in order to meet these standards. In extenuating circumstances accommodation, entertainment, sports activities or any facility may be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control. We reserve the right to make such changes without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Where possible, we will advise of any significant changes prior to booking, and endeavour to advise guests already booked of any significant changes as they occur. Certain facilities have height and/or age restrictions, and session bathing may be provided in the indoor and outdoor pools at certain times - please check at the time of booking.

Smoking Policy No Smoking areas are clearly designated on all Parks, and include all waiting, standing and sitting areas at bars, all toilets, all fast food outlets such as Burger King and Fish & Chip Shops, and large areas of tables in Café Bars and other food and drink outlets while plated food is being served. In ShowBars approximately 35% of the seating (near the stage, for children) is No Smoking and some Parks have completely No Smoking in their ShowBars.

'Age Restrictions' Due to space considerations and licensing laws, some venues have age restrictions covering certain times.

Selling alcohol We are only permitted to sell alcohol to persons aged 18 or over. Proof of age may be asked for, such as the following forms of ID: full passport, a new style driving licence incorporating a photograph, or a Portman Group proof of age card. 

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Conditions of booking

'The Holiday Contract' A contract between you and Haven and British Holidays is made when either of the following “booking conditions” are met:

1. We accept your booking and deposit payment by issuing written confirmation or 
2. When booking by telephone or online, we inform you your booking is confirmed or 
   Your Travel Agent tells you your booking is confirmed. 
   The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract, and loss of the booking.      

'If you change your booking' Should you wish to make a change after your booking is confirmed, such as the type of accommodation, we will always try to meet your request. However, a charge of £20 per alteration will be payable. Substantial changes, such as a different location or dates, will be treated as a cancellation (see below). Changes must be made at least 8 weeks before the holiday start date, and be confirmed to us in writing or by telephone by the person who made the booking, or their Travel Agent. Changes requested within 8 weeks of the holiday start date will be treated as a cancellation, and subject to cancellation charges as outlined below.

'If you cancel your booking' Should you wish to cancel your holiday please call the Customer Care Department immediately on 0870 242 3333, and they will advise you of the procedure. Cancellation will not take effect until we receive written confirmation sent by recorded delivery. If this is not received before your holiday is due to start no refund will be given.

Our Cancellation Plan This covers cancellation should you or any other member of your holiday party be unable to travel due to sickness, redundancy or jury service. Proof in the form of a doctor’s certificate, employer’s or court notification will be required in writing by recorded delivery prior to your confirmed holiday start date.

Customers covered by our Cancellation Plan and complying with any of the conditions above in respect of sickness, redundancy or jury service will be entitled to a full refund of all monies paid subject to:

An administration charge of £50, unless your cancellation occurs within 48 hours of your holiday start date, in which case the refund will be limited to 30% of the total holiday cost. 
The sliding scale below applies when cancelling a holiday for reasons other than those shown above. 
Payments made with vouchers or credit notes, which will not be refunded. 
Sliding scale of cancellation charges  Number of days in advance of holiday start date Cancellation charge 
56 days or more Deposit and Insurance premium(s) 
55-43 days 30% of total holiday cost 
42-29 days 50% of total holiday cost 
28-8 days 90% of total holiday cost 
7 days or less 100% of total holiday cost 

The minimum charge is £25 per pitch cancelled. Where repaid, payments made by Credit/Debit Card will be repaid to the same Card. If you do not take out our Cancellation Plan or cover of your own NO REFUND WILL BE GIVEN ON ANY MONIES PAID.

'If we change or cancel your booking' As an experienced and responsible operator, our aim is to provide all the services, facilities and entertainment as described in our brochure. Should it be necessary for us to make any major changes to your booking, or in exceptional circumstances cancel your booking, we will endeavour to advise you, or your travel agent, and provide the following options:

1. a replacement holiday comparable or superior to the one booked or 
2. a replacement holiday together with the difference in price between the replacement holiday and the holiday booked or 
3. a full refund       

In addition to the above and provided it does not arise from circumstances beyond our control, we will also pay you compensation for any provable loss. 
Limitation of Liability We accept responsibility for those arrangements of your holiday which are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any other member of your party, unless one of the following applies:

there was wilful default by us, our employees or agents 
death or personal injury was caused by the negligence of Haven and British Holidays, our employees or agents. 
For all claims other than death or personal injury, which result from the non-performance or improper performance of our contract, we will pay compensation that is reasonable in all circumstances. Please notify any shortcomings or complaints to the Reception/Duty Manager immediately, so that they can be remedied. Claims may be reduced or rejected if we have not been given the opportunity to put matters right or investigate your concerns. 

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Data Protection Policy Statement

'Use of Your Personal Information' Bourne Leisure Ltd is notified (registered) as a data controller under the Data Protection Act 1998. The Data Protection Act places obligations on users of personal information and lays down principles for its use. Information has to be processed fairly and lawfully, and you are entitled to know how we intend to use any information you provide.

Bourne Leisure Ltd will use the personal information that you or your Travel Agent provide to process your booking and provide you with your holiday. We may also need to pass your information to third party service providers such as insurance companies and travel providers. We will only correspond with the lead customer on the booking or their Travel Agent.

It is your responsibility to inform all other members of your party what information about them you are providing to us, and what we will use it for. Information about health to enable us to assist with any special needs will only be used for the specific purpose(s) for which you have provided it. Where you have booked your holiday through a Travel Agent, or have asked us to book any additional facilities on your behalf you should also refer to the agent/service provider’s own data protection policy for details of how they will use your personal information. Bourne Leisure Ltd, and carefully selected third parties, will also: 

use your information for internal statistical, market research and records purposes. 
share this information with other companies within the Bourne Leisure Group 
use your information to contact you about other holidays or services brought to you by Bourne Leisure Ltd, or our trading partners (if you do not wish to receive such information please contact the Data Protection Officer, Bourne Leisure Limited, 1 Park Lane, Hemel Hempstead, Herts, HP2 4YL). 
Use of ‘Cookies’ Regarding online customers, our website may use ‘Cookies’, a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or logs when you visit a particular site, enabling web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
Improving our online service Traffic log cookies enable us identify which pages are being used, by which type of customer and develop our website to better meet our customers’ needs. We only use this information for statistical analysis purposes, then the data is removed from the system. Denial of a traffic log cookie should not prevent you from using one of these sites. 

Bourne Leisure Ltd
Registered in England No. 4011660. Reg Office: 1 Park Lane, Hemel Hempstead, Herts, HP2 4YL, VAT Number: 490 9693 94

 

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